Learning Solutions
- Explore Service Excellence Programmes
- Customer Experience & Journey
- Professional Grooming
- Effective Communication
- Professional Image
- Handling Challenging Customers
- Service Mindfulness & Awareness
- Hearing The Unspoken
- The Essentials of Service Recovery
- Leading Service Teams
- The Heart of Customer Service
- Explore Operational Excellence Programmes
- Building A Culture of Safety
- Operating in High Risk Environments
- Leadership for Operations Success
- Team Synergy for Operations Success
- Leading High-Touch Operations
- Upholding Safety in Operations
- Operational Leadership: Resilience in Action
- Resilience: Performing Under Pressure
About Team Resilience Management
In this course, learners will discover crisis management techniques and gain a better understanding of the human response during times of uncertainty. They will learn how to identify and mitigate human-related errors, and strengthen personal resilience and mental preparation.
What Learners Will Achieve
After completing this course, learners will be able to:
- Appreciate the human response during times of uncertainty or crisis
- Identify and mitigate human-related errors
- Leverage markers to develop and strengthen personal resilience
- Be mentally prepared
Target Audience
This programme is catered for:
Chief Operations Officer
Chief Risk Officer
Enterprise Risk Manager
Environment Health and Safety (EHS) Manager
Quality Assurance Manager
Business Continuity Manager
Health Care Professionals
Public Transport Professionals
Public Infrastructure Professionals
Security and Facilities Professionals
Operational Management and Specialists
Discover Our Programmes Today
Evolve your organisation's service and hospitality strategy today with our curated programmes. Chat with us to find out more.
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