Tailored Programmes
At Singapore Airlines Academy, our world-class programmes empower our clients to achieve exceptional standards in service and hospitality.
Armed with a passion for excellence, our team of certified in-house instructors and facilitators possess extensive front-line and training experience.
Available in virtual or in-person formats, our comprehensive programmes provide solutions tailored to your organisation. They are structured into courses, bespoke programmes, post-training reinforcement and learning journeys.
Browse our Service Excellence, Operational Excellence and Industry Focused Programmes now.
Service Excellence
Discover how exceptional service - when thoughtfully curated and consistently delivered - can be achievable for your organisation.
View AllService Mindfulness & Awareness
Explore aligning your service beliefs with organisational values while adopting a customer-oriented mindset.
Professional Image
Learn about the importance of projecting a positive image in forming a good and lasting impression.
Effective Communication
Discover techniques to build connections and communicate sensitivity across cultures.
Operational Excellence
Discover how the development of fundamental skills in time-critical or complex situations can be applied to improve safety and efficiency.
View AllBuilding A Culture of Safety
An indispensable programme to inculcate and build a robust safety culture within your organisation.
Leadership for Operations Success
A transformative programme designed to elevate managers and team leaders to drive operational excellence.
Leading High-Touch Operations
An essential programme to equip and prepare managers and team leaders in handling and responding during high-stakes situations.
Industry Focused
Discover the potential to excel in service delivery with our specialised training programmes, tailored to meet the unique demands of key industries.
View AllHealthcare Service Fundamentals
Enhance the skills and knowledge of healthcare professionals in delivering exceptional service and effective communication.
Elevating Patient Experience
Enhance patient interactions and deliver exceptional care.
Creating A Culture Of Service Excellence In Healthcare
Enhance patient experiences by understanding the patient's journey and identifying key touchpoints for improvement.
