Customer Experience & Journey
Duration: 2 Days
In this programme, learners will be equipped with key knowledge to engage the customer effectively at every touchpoint, and develop actions to address the unique needs in each customer persona.
What Learners Will Achieve
After completing this programme, learners will be able to:
- Appreciate their role and contribution in the customer journey
- Recognise the linkages between customer touchpoints
- Develop actions to address unique needs in each customer persona
- Think creatively about improving the customer experience at every touchpoint
Target Audience
This programme is catered for:
Client Service Professionals
Customer Service Representatives
Account Representatives / Managers
Retail Professionals
Service Consultants
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