About Operational Excellence
Discover essential skills in time-critical or complex situations, and how they can be applied to improve resilience and mitigate risk in unexpected situations.
With over 70 years of extensive and proven experience in staff training and management, let us help you develop your operational strategy.
We explore core competencies such as decision-making, teamwork across departments, and accuracy in communication.
Our Programmes
Building A Culture of Safety
An indispensable programme to inculcate and build a robust safety culture within your organisation.
Identify and assess threats and errors
in a timely manner.
Develop effective contingency plans
based on potential risks.
Guide team in managing and executing
interventions.
Build a culture of safety.
Leadership for Operations Success
A transformative programme designed to elevate managers and team leaders to drive operational excellence.
Inspire others to strive for common
goals.
Foster open communication.
Act decisively in routine and
non-routine situations.
Address and resolve conflicts
constructively.
Leading High-Touch Operations
An essential programme to equip and prepare managers and team leaders in handling and responding during high-stakes situations.
Plan, prioritise, delegate, and monitor
effectively.
Communicate with stakeholders clearly,
concisely, and accurately.
Apply effective questioning techniques
to verify outcomes.
Guide team to recover from interruptions
and distractions in time-sensitive or
critical situations.
Operational Leadership: Resilience in Action
Elevate the human potential of teams in operations through an enhanced awareness and understanding of human performance.
Enhance awareness of human performance
in operations.
Respond to indicators of reduced
situational awareness in team.
Apply timely and appropriate
decision-making techniques.
Adapt when faced with uncertainty or
ambiguity.
Operating in High Risk Environments
Equip yourself to perform in challenging and/or high risk environments.
Recognise and escalate threats and
errors in a timely manner.
Persevere in working through contingency
plans.
Monitor and cross-check actions
conscientiously.
Contribute towards a culture of safety.
Team Synergy for Operations Success
This programme focuses on fostering effective collaboration to achieve organisational goals, and instilling a proactive mindset in tackling routine and non-routine situations.
Collaborate effectively to achieve
common goals.
Encourage open communication.
Demonstrate initiative in routine and
non-routine situations.
Work towards resolving conflicts
constructively.
Upholding Safety in Operations
A cutting-edge programme designed to equip you with vital skills to enhance safety in operations.
Apply procedures intelligently, safely,
and effectively.
Convey messages clearly, concisely, and
accurately.
Apply active listening and paraphrasing
to ensure understanding.
Recover deftly from interruptions and
distractions in time-sensitive or
critical situations.
Resilience: Performing Under Pressure
An essential programme designed to arm you to excel in high-stress operational environments.
Appreciate the limits of human
performance in operations.
Recognise indicators of reduced
situational awareness.
Act in a timely and appropriate manner
to resolve situations.
Identify alternative actions when faced
with uncertainty or ambiguity.