Handling Challenging Customers
Duration: 2 Days
In this programme, learners will discover conflict de-escalation and service recovery techniques. They will learn how to remain professional and polite in challenging situations.
What Learners Will Achieve
After completing this programme, learners will be able to:
- Display warmth and empathy in interactions
- Respond tactfully and politely in difficult situations
- Apply conflict de-escalation techniques
- Build customer loyalty with effective service recovery actions
Target Audience
This programme is catered for:
Client Service Professionals
Customer Service Representatives
Account Representatives / Managers
Retail Professionals
Service Consultants
Upcoming Open Run Dates:
29 – 30 September 2025
(Register Here)
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