The Heart of Customer Service

The Heart of Customer Service

Duration: 1 Day

This 1-day programme on Emotional Intelligence in Service Excellence is designed to equip participants with the skills and strategies needed to build and maintain strong customer relationships. Through a mix of lectures, interactive activities, case studies, and group discussions, participants will learn to effectively manage their Emotional Bank Account with customers.

What Learners Will Achieve​

After completing the programme, learners will be able to:​

  1. Demonstrate Personal Integrity and Ethical Behaviour
  2. Build and Maintain Strong Customer Relationships
  3. Enhance Communication and Reliability
  4. Turn Challenges into Opportunities

Target Audience

This programme is catered for:

Customer Service Representatives
Account Managers
Sales Professionals
Team Leaders and Supervisors
Anyone involved in customer-facing roles

Upcoming Open Run Date:
22 August 2025 (Register Here)

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