Leading Service Teams
Duration: 2 Days
In this programme, learners will gain a better understanding of their role as a leader in a service team. They will learn to develop strategies in their organisation, encourage customer-centric creativity and improve service quality.
What Learners Will Achieve
After completing this programme, learners will be able to:
- Appreciate their role in leading service teams
- Encourage customer-centric creativity in service
- Develop strategies to empower your team
- Evaluate and improve service quality
Target Audience
This programme is catered for:
Retail Supervisors/ Managers
Customer Service Team Leads
Service Consultant Managers
Upcoming Open Run Dates:
14 – 15 October, 8 – 9 December 2025
(Register Here)
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